To file a complaint

Appalachian State University provides several means by which student complaints and grievances may be addressed. In all cases, students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance. Concerns should be expressed as soon as possible after the event occurs; some of the procedures have specific deadlines for filing grievances or complaints.

  1. To file a complaint visit Office of the Registrar’s Grievance and Appeal Procedures webpage.
  2. If a student’s complaint cannot be resolved through the above institutional process, they may file a complaint through the University of North Carolina, Post-Secondary Complaints.  The address to submit the  Student Complaint Form and contact information is:
    North Carolina Post-Secondary Education Complaints
    c/o Student Complaints
    University of North Carolina General Administration
    910 Raleigh Road, Chapel Hill, NC 27515-2688
    (919) 962-4550
    studentcomplaint@northcarolina.edu
  3. If the complaint is not resolved after completing steps one and two, students may file a complaint in writing with Appalachian State University’s accreditor, SACSCOC:
    1. Additionally, complaints can also be filed with the State Authorization Reciprocity Agreement - North Carolina (SARA-NC).  See SARA-NC’s Complaint Process webpage and webform.  The contact information for SARA-NC is:
      SARA North Carolina
      North Caroline State Education Assistance Authority
      P.O. Box 14103
      Research Triangle Park, NC 27709
      T: (855) SARA-1-NC (727-2162)
      T: (919) 549-8614, ext. 4667
      information@saranc.org
  4. Should a student’s complaint not be rectified after completing Appalachian State University’s process, the student may seek advisement within their state of residence.

    Complaint Resolution Contact Information by State:

    ALABAMA
    Alabama Commission on Higher Education
    P. O. Box 302000
    Montgomery, AL 36130-2000
    Phone: (334) 242-1998
    ALASKA
    Alaska Commission on Postsecondary Education
    PO Box 110505
    Juneau, AK 99811-0505
    Phone: (907) 465-2962
    ARIZONA
    Arizona State Board for Private Postsecondary Education
    1400 W. Washington Street Room 260
    Phoenix, AZ 85007
    Phone: (602) 542-5709
    ARKANSAS
    Arkansas Department of Higher Education
    423 Main Street, Suite 400
    Little Rock, AR 72201
    Phone: (501) 371-2000
    CALIFORNIA
    California Bureau of Private Postsecondary Education
    P.O. Box 980818
    W. Sacramento, CA 95798-0818
    Phone: (916) 431-6959
    COLORADO
    Colorado Department of Higher Education
    1560 Broadway

    Suite 1600 Denver, CO 80202
    Phone: (303) 862-3001
    CONNECTICUT
    Connecticut Board of Regents for Higher Education
    61 Woodland Street
    Hartford, CT 06105-2326
    Phone: (860) 947-1801
    DELAWARE
    Delaware Department of Education
    The Townsend Building
    401 Federal Street Suite 2
    Dover, DE 19901-3639
    Phone: (302) 735-4000
    DISTRICT OF COLUMBIA
    District of Columbia Office of the State Superintendent of Education
    Education Licensure Commission
    810 First Street, NE 9th Floor
    Washington, DC 20002
    Phone: (202) 442-4343
    FLORIDA
    Florida Commission on Independent Education
    325 W. Gaines Street Suite 1414
    Tallahassee, FL 32399-0400
    Phone: (850) 245-0505
    GEORGIA
    Georgia Nonpublic Postsecondary Education Commission
    2082 E Exchange Pl. #220
    Tucker, GA 30084-5334
    Phone: (770) 414-3300
    HAWAII
    Hawaii State Board of Education
    P.O. Box 2360
    Honolulu, HI 96804
    Phone: (808) 933-0910
    IDAHO
    Idaho State Board of Education
    Attn: State Coordinator for Private Colleges and Proprietary Schools

    650 West State Street, Suite 307
    P.O. Box 83720
    Boise, ID 83720-0037
    Phone: (208) 334-2270
    ILLINOIS
    Illinois Board of Higher Education
    1 N. Old State Capitol Plaza, Suite 333 Springfield, Illinois 62701-1377
    Phone: (217) 782-2551
    INDIANA
    Indiana Commission on Proprietary Education
    Attn: Director of Regulatory Compliance
    302 W Washington Street, Room E201
    Indianapolis, IN 46204
    Phone: (317) 233-4219
    IOWA
    Iowa Student Aid Commission
    430 East Grand Ave, FL 3
    Des Moines, IA 50319
    Phone: (515) 725-3400
    KANSAS
    Kansas Board of Regents
    1000 SW Jackson Street Suite 520
    Topeka, KS 66612-1368
    Phone: (785) 430-4240
    KENTUCKY
    Kentucky Council on Postsecondary Education
    1024 Capital Center Dr #320
    Frankfort, KY 40601-7512
    Phone: (502) 573-1555
    LOUISIANA
    Louisiana Board of Regents
    P.O. Box 3677
    Baton Rouge, LA 70821-3677
    Phone: (225) 342-4253
    MAINE
    Maine Department of Education
    23 State House Station
    Augusta, ME 04333-0023
    Phone: (207) 624-6600
    MARYLAND
    Maryland Higher Education Commission
    6 N. Liberty Street
    Baltimore, MD 21201
    Phone: (410) 528-8662
    MASSACHUSETTS
    Massachusetts Board of Higher Education
    One Ashburton Place Room 1401
    Boston, MA 02108
    Phone: (617) 994-6950
    MICHIGAN
    Michigan Department of Licensing and Regulatory Affairs
    Office of .Postsecondary Services Proprietary School
    Unit Staff 201 N. Washington Sq.
    Lansing, MI 48913
    Phone: (517) 373-1820
    MINNESOTA
    Minnesota Office of Higher Education
    1450 Energy Park Drive, Suite 350
    St. Paul, MN 55108-5227
    Phone: (651) 642-0567
    MISSISSIPPI
    Mississippi Commission on College Accreditation
    3825 Ridgewood Road
    Jackson, MS 39211-6453
    Phone: (601) 432-6372
    MISSOURI
    Missouri Department of Higher Education
    205 Jefferson Street
    P.O. Box 1469
    Jefferson City, MO 65102-1469
    Phone: (573) 751-2361
    MONTANA
    Montana University System
    Office of Commissioner of Higher Education
    2500 Broadway Street PO Box 203201
    Helena, MT 59620-3201
    Phone: (406) 444-6570
    NEBRASKA
    Nebraska Coordinating Commission for Postsecondary Education
    P.O. Box 95005
    Lincoln, NE 68509-5005
    Phone: (402) 471-2874
    NEVADA
    Nevada Department of Education
    9890 S Maryland Pkwy
    Las Vegas, NV 89120
    Phone: (702) 486-6458
    NEW HAMPSHIRE
    New Hampshire Department of Education
    101 Pleasant Street
    Concord, NH 03301- 3860
    Phone: (603) 271-3494
    NEW JERSEY
    New Jersey Office of Secretary of Higher Education
    20 West State Street, 4th Floor
    PO Box 542 Trenton, NJ 08625-0542
    Phone: (609) 292-4310
    NEW MEXICO
    New Mexico Higher Education Department
    2044 Galisteo Street, Suite 4
    Santa Fe, NM 87505
    Phone: (505) 476-8400
    NEW YORK
    New York Office of College and University Evaluation
    New York State Education Department 89 Washington Avenue
    Room 960 EBA Albany, NY 12234
    Phone: (518) 474- 1551
    NORTH CAROLINA
    North Carolina Community College System Office of Proprietary Schools
    200 West Jones St.
    Raleigh, North Carolina 27603
    Phone: (919) 807-7100

    North Carolina Post-Secondary Education
    University of North Carolina General Administration
    c/o Student Complaints
    910 Raleigh Rd
    Chapel Hill, NC 27515-2688
    Phone: (919) 962-1000
    NORTH DAKOTA
    North Dakota University System
    10th Floor, State Capitol 600 East Boulevard Ave, Dept. 215 Bismarck, ND 58505-0230
    Phone: (701) 328-2960
    OHIO
    Ohio State Board of Career Colleges and Schools
    30 East Broad Street, Suite 2481 Columbus, OH 43215
    Phone: (614) 466-2752
    OKLAHOMA
    Oklahoma State Regents for Higher Education
    655 Research Parkway Suite 200
    Oklahoma City, OK 73104
    Phone: (405) 225-9100
    OREGON
    Oregon Department of Education
    255 Capitol Street NE Salem, OR 97310-0203
    Phone: (503) 947-5600
    PENNSYLVANIA
    Pennsylvania Department of Education
    333 Market Street
    Harrisburg, PA 17126-0333
    Phone: (717) 783-6137
    PUERTO RICO
    Puerto Rico Council on Higher Education
    PO Box 19900
    San Juan, PR 00910-1900
    Phone: (787) 641-7100
    RHODE ISLAND
    Rhode Island Board of Governors for Higher Education
    Shepard Building 80 Washington Street
    Providence, RI 02903
    Phone: (401) 456-6000
    SOUTH CAROLINA
    South Carolina Commission on Higher Education
    1122 Lady Street, Suite 300
    Columbia, SC 29201
    Phone: (803) 737-2260
    SOUTH DAKOTA
    South Dakota Board of Regents
    306 E. Capitol Ave Suite 200
    Pierre, SD 57501-2545
    Phone: (803) 737-3455
    TENNESSEE
    Tennessee Higher Education Commission
    404 James Robertson Parkway Suite 1900
    Nashville, TN 37243
    Phone: (615) 741-3605
    TEXAS
    Texas Higher Education Coordinating Board
    P.O. Box 12788
    Austin, TX 78711-2788
    Phone: (512) 427-6101
    UTAH
    Utah Division of Consumer Protection
    160 East 300 South
    Salt Lake City, Utah 84111
    Phone: (801) 530-6601
    VERMONT
    Vermont Department of Education
    219 North Main Street, Suite 402
    Barre, VT 05641
    Phone: (802) 828-3135
    VIRGINIA
    State Council of Higher Education for Virginia
    101 N. 14TH St. James Monroe Building
    Richmond, VA 23219
    Phone: (804) 225-2600
    WASHINGTON
    Washington Student Achievement Council
    917 Lakeridge Way SW
    PO Box 43430
    Olympia, WA 98504-3430
    Phone: (360) 753-7800
    WEST VIRGINIA
    West Virginia Higher Education Policy Commission
    1018 Kanawha Blvd E. Suite 700
    Charleston, WV 25301-2800
    Phone: (304) 558-1011
    WISCONSIN
    Wisconsin Educational Approval Board
    431 Charmany Drive, Suite 102
    Madison, WI 53719
    Phone: (608) 266-1996
    WYOMING
    Wyoming Department of Education
    2300 Capitol Avenue Hathaway Building
    2nd Floor Cheyenne, WY 82002-0050
    Phone: (307) 777-5712